Privacy Policy

Data Monster, Inc. — CallCentersForHire.com
Effective: July 1, 2026 — Last updated: September 25, 2026

This Privacy Policy describes how Data Monster, Inc. (“Data Monster,” “we,” “us,” or “our”) collects, uses, and protects information you provide when using CallCentersForHire.com (the “Site”) and its services, including the Vendor Vault marketplace, Vault Requests, Remote Jobs, HumanAPI and AI Shopper (together, the “Marketplace”). By using the Site, you agree to the practices described in this policy and in our Terms & Conditions.

1. Who We Are

Data Monster, Inc. is a Florida-based company operating CallCentersForHire.com, a global marketplace connecting buyers with screened vendors of call center services, BPO services, live transfer leads, sales data, remote agents, virtual assistants and digital services. Our headquarters are located in Auburndale, Florida, USA.

2. Information We Collect

• Account registration: name, email address, phone number, company name and password when you create a buyer, seller or agent account.
• Seller onboarding and verification: business details, service descriptions, pricing, coverage, compliance certifications, payment information, and the information you submit to become a verified vendor.
• Buyer inquiries and Vault Requests: what you need, industry, budget, volume, timeline, TCPA preferences and contact information.
• AI Shopper: the alerts you save (marketplace, keywords, category, product type, price limits), the matches found for you, and whether you asked AI Shopper to post a Vault Request for you. Sellers have an AI Shopper alert for new buyer requests turned on automatically; it can be paused or deleted at any time from My Account.
• Remote agents and HumanAPI: profile details you choose to provide, such as photos, resume, skills, languages, location and rates.
• Transaction data: purchases, escrow records, fees, refunds, Escrow Roll Overs, fulfillment records, disputes and communications processed through the Marketplace.
• Contact and support forms: name, email, phone and message content.
• Automatically collected data: IP address, browser type, pages visited, referring URLs and session duration through server logs and analytics tools.

3. How We Use Your Information

• To create and manage your account.
• To match buyers with vendors, including AI Shopper alerts. Verified vendors are matched first.
• To review and publish Vault Requests, including requests AI Shopper posts at your direction.
• To process escrow-protected transactions, refunds and Escrow Roll Overs, and to notify both parties of status.
• To arbitrate disputes over escrowed funds, as described in our Terms & Conditions.
• To send transactional emails (order confirmations, payment notices, AI Shopper match alerts, Vault Request updates and account alerts).
• To have our team and Liaison Officers follow up on your inquiries. Inquiries and requests are recorded in our internal lead system, and when you arrive through a Liaison Officer’s link, the inquiry is credited to that Liaison Officer.
• To send marketing communications (platform updates, new features and offers). You may unsubscribe at any time.
• To improve the Site, detect fraud, keep the platform secure, and comply with the law.

4. Confidentiality Between Buyers and Vendors

CallCentersForHire.com operates on a strict confidentiality model. Buyers never receive vendor contact information, and vendors never receive buyer contact information, regardless of vendor tier. All communications between buyers and vendors are routed through Data Monster, Inc. Contact details typed into public fields, such as Vault Request titles and descriptions, are automatically removed before publishing.

Verified vendors may request a Google Meet with a buyer; a Data Monster representative is always present on such calls, and no direct contact information is exchanged without explicit agreement from both parties and the written approval of Data Monster, Inc.

5. What Is Shown Publicly

• Listings: seller listings, prices, seller location (country) and verified vendor badges.
• Vault Requests: once reviewed and published, the request title and details, without the buyer’s name or contact information.
• Agent profiles: only the profile details you choose to make visible. Your email is never shown publicly, and resume downloads and interview requests require an employer sign-in.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in these limited circumstances:

• Service providers who help us run the Site, process payments (Stripe, WooCommerce), deliver email or provide analytics, bound by confidentiality obligations.
• Escrow processing: transaction data needed to hold, release, refund or roll over escrowed funds.
• Legal compliance: when required by law, court order or government authority, or to protect the rights, property or safety of Data Monster, our users or the public.
• Business transfers: in a merger, acquisition or sale of assets, user information may be transferred as part of that transaction.

7. Data Retention

We keep account and transaction data while your account is active and for at least three (3) years after account closure or your last transaction, for legal and compliance purposes. Contact form submissions are kept for twelve (12) months. AI Shopper alerts are kept until you delete them or close your account. You may request deletion of your personal data at any time (see Section 10).

8. Cookies and Browser Storage

• Essential: login sessions, cart and WooCommerce checkout. These cannot be disabled without breaking core features.
• Liaison referral: a cookie that records which Liaison Officer’s link you arrived through, so your inquiry is credited to them.
• Form convenience: AI Shopper temporarily saves your alert choices in your browser while you sign in, so you don’t have to re-enter them.
• Analytics: Google Analytics or equivalent, to understand traffic and improve the Site. IP addresses are anonymized where applicable.
• Marketing: used only if you have agreed to receive marketing communications.

You can manage cookies in your browser settings; disabling essential cookies will affect your ability to use the Marketplace.

9. Data Security

We use industry-standard measures including SSL/TLS encryption, access controls and secure payment processing through Stripe. No method of internet transmission is 100% secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at support@callcentersforhire.com.

10. Your Rights and Choices

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal retention requirements.
• Opt-out: unsubscribe from marketing emails using the link in any email; pause or delete AI Shopper alerts from My Account → AI Shopper.
• Portability: request a machine-readable export of your account data.

To exercise any of these rights, contact support@callcentersforhire.com. We will respond within 30 days.

11. Children’s Privacy

The Site is for business use by adults. We do not knowingly collect personal information from anyone under 18, and we delete it promptly if we learn we have.

12. Third-Party Links

The Site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

13. TCPA Notice

By providing your phone number on any form on this Site, you consent to receive calls and/or text messages from Data Monster, Inc., including its Liaison Officers, about your inquiry, request or account. Consistent with Section 4, your contact information is not given to vendors. You may opt out at any time by replying STOP to any text message or by contacting info@callcentersforhire.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time and will update the “Last updated” date above. For material changes, we will notify registered users by email. Continued use of the Site after changes means you accept the updated policy.

15. Contact Us

Data Monster, Inc. — Privacy & Compliance
Will Shivers, Owner
Email: support@callcentersforhire.com
General: info@callcentersforhire.com
Phone: 1-888-420-3282
Headquarters: Auburndale, Florida, USA

Related: Terms & Conditions · Refund & Returns Policy · How Escrow Protection Works