How Protection Works

What is protection?

Protection means your payment is held securely by CallCentersForHire.com rather than sent directly to the vendor, and is only released once you confirm the order was delivered as agreed.

What happens if a vendor doesn’t deliver?

If a vendor fails to deliver as promised, your funds remain held and protected rather than being released, and a Liaison Officer can help resolve the dispute.

How quickly are vendors paid after delivery is confirmed?

Once a buyer confirms an order was delivered as agreed, the vendor receives full payment within 24 business hours.

Does protection apply to every transaction?

Yes, every transaction processed through the marketplace — leads, call center services, staffing, and digital services — is protected with no exceptions.

Is there a fee for protection?

Protection is built into the standard marketplace fee structure and is not billed as a separate line item to buyers or sellers.

Who do I contact if I have a dispute?

Liaison Officers are available to help walk both buyers and vendors through the protected and dispute resolution process.