Head of Technical Support — Koast.ai

Company: Koast.ai Location: Fully remote; must cover U.S. working hours Compensation: Not listed Own technical support for a B2B SaaS product, resolve complex issues, improve support systems and documentation, coordinate QA/UAT, and work with engineering using logs, APIs, and Sentry. Requirements: three or more years in B2B SaaS customer or technical support, hands-on Meta advertising knowledge, Intercom experience, strong troubleshooting, and excellent written communication. Apply by email: [contact via Data Monster] Subject line: Retention is king Original listing: [contact via Data Monster] Include a LinkedIn profile or résumé and a Loom video of no more than five minutes. The listing says not to send a cover letter.