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About this listing

Hourly Outsourcing and Call Center Services

This offshore outsourcing listing offers hourly call-center and business-support services from a team based in Alexandria, Egypt. The seller’s original submission reported more than nine years of experience across operations, management, and multiple outsourced account types. Selected capabilities include inbound and outbound calling, customer service, telemarketing, data entry, call-center consulting, sales support, IVR-related work, and live transfers.

The seller indicated that a small test may be available and that service-level penalties can be defined in the initial agreement, with the first month used as an evaluation period. Buyers should confirm current staffing, languages, time-zone coverage, operating hours, supported industries, call and data systems, training and scripts, security and access controls, reporting, QA measurements, test limits, hourly billing rules, minimum commitments, service levels, evaluation criteria, and the exact credit or penalty structure. Client names or prior experience claims should be independently verified when material to the engagement.