U.S.-Based Customer Service Professionals for Business Support — Call Centers — Home Security

About this listing

U.S.-Based Hourly Customer Service and Call Center Support

Goodwill Business Services offers U.S.-based inbound, outbound, and blended call-center support billed hourly. The seller’s submitted service scope includes agent training, quality assurance, workforce management, reporting and analytics, IVR support, data entry, and call-center consulting. Its call-management system can receive calls from a client’s existing IVR, or the team can discuss building a custom IVR workflow for the campaign.

The listing is assigned to customer service, answering services, order taking, technical support, virtual receptionist, home services, insurance, business-to-business, and consumer programs, among other selected industries. The seller also states that working with its organization supports employment opportunities for people with disabilities. Testing may be available depending on the client. Before starting, buyers should confirm current staffing, hours, supported campaigns, IVR requirements, training responsibilities, reporting, data security, QA measurements, test terms, billing scope, and the process for correcting service errors.