When Google introduced Google Duplex, its AI assistant designed to speak like a human, the company showed off how the average person could use the tech to save time making reservations and whatnot. What wasn’t touched on was the possibility...

The days of lamenting the dinnertime telemarketing call seem to have faded, but as communication technology ? particularly cell phone and smartphone usage ? has become ubiquitous, advertisers have found new avenues to advertise to their customers. With the advent...

Ringless voicemail: Florida breaks ground with new law. The phone never rings. But somehow you have a voicemail. It’s a business selling something, even though you’re on the Do Not Call list. Is that legal? Not in Florida as of July...

Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who sounded...

The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big and small are often just a few clicks away. But when it comes to a...

AT&T, which is giving $1,000 bonuses to 200,000 employees in the wake of the Republican tax overhaul, is also handing out hundreds of pink slips to workers in Illinois and five other Midwest states. About 600 workers across a variety...

When you are working in the corporate sector, you do have to go through tough routine from time to time. However, some professionals need to go through a tough routine regularly. For instance, call center professionals have to go through...

Call Center Jobs As 2017 draws to a close, Southern Tier Economic Growth on Tuesday highlighted several promising projects that are expected to bear fruit in the next year or two. Among the projects with the most potential — a...

State officials made a last-minute holiday announcement Thursday when they detailed 200 new jobs that will be coming to Blount County. Gov. Bill Haslam and Department of Economic and Community Development Commissioner Bob Rolfe announced Avant LLC, an online lending...

In a new move for its Orlando operations, Hilton Worldwide said it will hire 70 part-time employees in Central Florida to work from home. The employee would take calls at their home for Hilton reservations. A spokeswoman for the company...