If you’ve spent any time in the call center, BPO, or performance marketing industry, you’ve built relationships. Maybe it’s a buyer who trusts your recommendations. Maybe it’s a vendor who always takes your call. Most people sit on these relationships...

Virtual assistants have moved well beyond scheduling calendar appointments and answering emails. In 2026, businesses across insurance, financial services, real estate, legal, home services, e-commerce, and dozens of other industries are using virtual assistants to handle customer follow-up calls, CRM...

Data Monster Launches Founding Vendor Program — 25 Free Verified Spots Available During CallCentersForHire.com Relaunch Auburndale, FL — June 2026 — Data Monster, Inc. today announced the launch of its Founding Vendor Program, offering the first 25 qualified vendors on...

Data Monster Relaunches CallCentersForHire.com with Verified Vendor Marketplace, Escrow Protection and Global BPO Network Auburndale, FL — June 2026 — Data Monster, Inc. today announced the official relaunch of CallCentersForHire.com, the global marketplace connecting buyers with verified call centers, live...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

Even before the coronavirus pandemic hit, the remote job market was on the rise, with more and more workers seeking out flexible arrangements that allow them to work from home or travel the globe. According to a report done by...

Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact (Nasdaq: NICE) today announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining...

Global Voice Analytics Market By Application (Sentiment Analysis, Sales & Marketing Management, Risk & Fraud Detection, Call Monitoring, Others), Component (Solution, Services), Deployment Mode (Cloud, On-Premises), Organization Size (SMEs, Large Enterprises), Vertical (BFSI, Retail & E-Commerce, Telecommunication, Healthcare & Life...

Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...

September 6, 2018 | 4.5 min read Stop Scaring Away Customers Companies are in a constant battle to focus their resources on the things that produce the biggest results, close sales, and hit goals. Frequently, sales models often put the...