If you’ve spent any time in the call center, BPO, or performance marketing industry, you’ve built relationships. Maybe it’s a buyer who trusts your recommendations. Maybe it’s a vendor who always takes your call. Most people sit on these relationships...

Virtual assistants have moved well beyond scheduling calendar appointments and answering emails. In 2026, businesses across insurance, financial services, real estate, legal, home services, e-commerce, and dozens of other industries are using virtual assistants to handle customer follow-up calls, CRM...

Data Monster Launches Founding Vendor Program — 25 Free Verified Spots Available During CallCentersForHire.com Relaunch Auburndale, FL — June 2026 — Data Monster, Inc. today announced the launch of its Founding Vendor Program, offering the first 25 qualified vendors on...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

Quarantines will end. Remote work could be here to stay. As the coronavirus pandemic forces millions of Americans to shelter in place, many are forced to do their jobs from home for the first time ever. And when all this...

Even before the coronavirus pandemic hit, the remote job market was on the rise, with more and more workers seeking out flexible arrangements that allow them to work from home or travel the globe. According to a report done by...

Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact (Nasdaq: NICE) today announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining...

Global Voice Analytics Market By Application (Sentiment Analysis, Sales & Marketing Management, Risk & Fraud Detection, Call Monitoring, Others), Component (Solution, Services), Deployment Mode (Cloud, On-Premises), Organization Size (SMEs, Large Enterprises), Vertical (BFSI, Retail & E-Commerce, Telecommunication, Healthcare & Life...

Early results show that the growth of the call center industry remained stable in 2019 with the creation of approximately 140,000 jobs at 286 call center facilities across the world. These results are slightly lower than 2018 but still reinforce...

With so much press about offshoring, nearshoring and onshoring of call center operations, there is very little information on the size of the call center industry in the most popular global call center locations. To evaluate the industry’s size, Site...