If you’ve spent any time in the call center, BPO, or performance marketing industry, you’ve built relationships. Maybe it’s a buyer who trusts your recommendations. Maybe it’s a vendor who always takes your call. Most people sit on these relationships...

Virtual assistants have moved well beyond scheduling calendar appointments and answering emails. In 2026, businesses across insurance, financial services, real estate, legal, home services, e-commerce, and dozens of other industries are using virtual assistants to handle customer follow-up calls, CRM...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

Even before the coronavirus pandemic hit, the remote job market was on the rise, with more and more workers seeking out flexible arrangements that allow them to work from home or travel the globe. According to a report done by...

Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact (Nasdaq: NICE) today announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining...

Global Voice Analytics Market By Application (Sentiment Analysis, Sales & Marketing Management, Risk & Fraud Detection, Call Monitoring, Others), Component (Solution, Services), Deployment Mode (Cloud, On-Premises), Organization Size (SMEs, Large Enterprises), Vertical (BFSI, Retail & E-Commerce, Telecommunication, Healthcare & Life...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

In mid-October, you’ll have a chance to make key changes to your healthcare coverage under Medicare. Dan Caplinger (TMFGalagan) Sep 10, 2018 at 8:34AM Most Americans turn to Medicare after their 65th birthdays to give them the assistance they need...

BUCKLEY AIR FORCE BASE, Colo. (AFNS) — Effective Aug. 1, the Air Reserve Personnel Center’s call center will centralize at the Air Force’s Personnel Center call center at Joint Base San Antonio-Randolph, Texas. With this centralization, ARPC’s more than 1.3...

The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big and small are often just a few clicks away. But when it comes to a...