A Blueprint for the Next Generation of Human + AI Customer Communication By William Shivers | CallCentersForHire.com We’ve spent enough time asking whether artificial intelligence will destroy the call-center industry. It’s time to start designing what comes next. I call...

Employers and remote workers can now access up to 10 free interviews per month, while freelancers can apply for qualifying opportunities, promote their own services, and sell with zero platform fees. AUBURNDALE, FL — Call Centers For Hire has announced...

If you’ve spent any time in the call center, BPO, or performance marketing industry, you’ve built relationships. Maybe it’s a buyer who trusts your recommendations. Maybe it’s a vendor who always takes your call. Most people sit on these relationships...

Virtual assistants have moved well beyond scheduling calendar appointments and answering emails. In 2026, businesses across insurance, financial services, real estate, legal, home services, e-commerce, and dozens of other industries are using virtual assistants to handle customer follow-up calls, CRM...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

Even before the coronavirus pandemic hit, the remote job market was on the rise, with more and more workers seeking out flexible arrangements that allow them to work from home or travel the globe. According to a report done by...

Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact (Nasdaq: NICE) today announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining...

Global Voice Analytics Market By Application (Sentiment Analysis, Sales & Marketing Management, Risk & Fraud Detection, Call Monitoring, Others), Component (Solution, Services), Deployment Mode (Cloud, On-Premises), Organization Size (SMEs, Large Enterprises), Vertical (BFSI, Retail & E-Commerce, Telecommunication, Healthcare & Life...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

In mid-October, you’ll have a chance to make key changes to your healthcare coverage under Medicare. Dan Caplinger (TMFGalagan) Sep 10, 2018 at 8:34AM Most Americans turn to Medicare after their 65th birthdays to give them the assistance they need...