If you’ve spent any time in the call center, BPO, or performance marketing industry, you’ve built relationships. Maybe it’s a buyer who trusts your recommendations. Maybe it’s a vendor who always takes your call. Most people sit on these relationships...

If you have been in sales for more than a few years, you already know that the hardest part of any outbound campaign is not closing — it is getting someone on the phone who actually wants to talk to...

If you buy leads for any type of sales campaign — insurance, financial services, solar, home services, legal, or any other industry — you have almost certainly encountered the debate between live transfer leads and aged leads. Both have their...

Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact (Nasdaq: NICE) today announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. ABSTRACT Objectives: There is little research on the relationship between call center performance and patient-centered...

A Tucson call center is laying off 785 employees here, with Concentrix Corp. poised to shutter the West Side facility formerly owned by Convergys. The California-based company, which took over the Tucson center in October with a purchase of Convergys,...

One of the best things about reaching age 65 is becoming eligible for Medicare and obtaining much-needed health insurance without worrying about exclusions for pre-existing conditions. But if you’re not savvy about enrolling in Medicare, you could fall into several...

By Katie Lannan State House News Service BOSTON — A day after one state agency announced health care cost growth had been limited to 1.6 percent in 2017, another state authority on Thursday approved a rate schedule calling for an...