Why law firms, publishers, brokers, and intake teams need a more secure way to do business There is an entire marketplace behind nearly every major mass-tort campaign. Most people never see it. They see the television commercial, the social media...

Costs of B2C leads increase and Roi’s hang in the balance For companies selling directly to consumers, leads are more than just a line item on a marketing budget. They are the fuel that keeps the business moving. Whether the...

Global Voice Analytics Market By Application (Sentiment Analysis, Sales & Marketing Management, Risk & Fraud Detection, Call Monitoring, Others), Component (Solution, Services), Deployment Mode (Cloud, On-Premises), Organization Size (SMEs, Large Enterprises), Vertical (BFSI, Retail & E-Commerce, Telecommunication, Healthcare & Life...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. ABSTRACT Objectives: There is little research on the relationship between call center performance and patient-centered...

Okay, so you want to start your own business right? And one of the main things you need to support that idea is capital. Now, some of us already have some life savings that can be used for business start-ups...

Transparency Market Research observes that the global durable equipment market is reasonably fragmented due to a strong presence of several players. The key players contributing to the market dynamics are Stryker Corporation, Medtronic plc., Baxter International, Inc., Becton, Dickinson and...

By Katie Lannan State House News Service BOSTON — A day after one state agency announced health care cost growth had been limited to 1.6 percent in 2017, another state authority on Thursday approved a rate schedule calling for an...

Health Insurance Open Enrollment Are you missing out by ignoring your open enrollment period? This isn’t just a time to change your health insurance (but checking into your options for switching policies is always smart). Open enrollment gives you a...

The Affordable Care Act (ACA) expanded health insurance coverage in part by prohibiting discrimination against people with pre-existing conditions and offering subsidies to low-income people purchasing through newly-created exchanges on the individual insurance market. In this analysis, we use publicly-available...