The Affordable Care Act (ACA) expanded health insurance coverage in part by prohibiting discrimination against people with pre-existing conditions and offering subsidies to low-income people purchasing through newly-created exchanges on the individual insurance market. In this analysis, we use publicly-available...

With interest rates on the rise and loan volume declining, mortgage professionals need to consider new options to generate leads. One of the most cost-effective ways to generate new business can be through a call center – if the call...

The days of lamenting the dinnertime telemarketing call seem to have faded, but as communication technology ? particularly cell phone and smartphone usage ? has become ubiquitous, advertisers have found new avenues to advertise to their customers. With the advent...

Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who sounded...

Federal law offers a three-word statement to let people fend off unwanted solicitations from the telemarketing industry: “Do not call.” That line is supposed to ensure that a telemarketer will stop calling that household. But some lawmakers want to go...