If you buy leads for any type of sales campaign — insurance, financial services, solar, home services, legal, or any other industry — you have almost certainly encountered the debate between live transfer leads and aged leads. Both have their...

Data Monster Launches Founding Vendor Program — 25 Free Verified Spots Available During CallCentersForHire.com Relaunch Auburndale, FL — June 2026 — Data Monster, Inc. today announced the launch of its Founding Vendor Program, offering the first 25 qualified vendors on...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

When is Medicare Open Enrollment? Louise Norris April 19, 2019 Medicare open enrollment dates The annual Medicare open enrollment period is from October 15 to December 7. NEW as of 2019: Medicare Advantage open enrollment (January – March) Medicare changes...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. ABSTRACT Objectives: There is little research on the relationship between call center performance and patient-centered...

A Tucson call center is laying off 785 employees here, with Concentrix Corp. poised to shutter the West Side facility formerly owned by Convergys. The California-based company, which took over the Tucson center in October with a purchase of Convergys,...

Flash back a few decades and health insurers looked a lot different. Once viewed as mere claims processors for employer-sponsored plans, health insurance companies in recent years have picked up a growing number of patients who receive benefits from public...

One of the best things about reaching age 65 is becoming eligible for Medicare and obtaining much-needed health insurance without worrying about exclusions for pre-existing conditions. But if you’re not savvy about enrolling in Medicare, you could fall into several...