When Google introduced Google Duplex, its AI assistant designed to speak like a human, the company showed off how the average person could use the tech to save time making reservations and whatnot. What wasn’t touched on was the possibility...

The days of lamenting the dinnertime telemarketing call seem to have faded, but as communication technology ? particularly cell phone and smartphone usage ? has become ubiquitous, advertisers have found new avenues to advertise to their customers. With the advent...

Ringless voicemail: Florida breaks ground with new law. The phone never rings. But somehow you have a voicemail. It’s a business selling something, even though you’re on the Do Not Call list. Is that legal? Not in Florida as of July...

Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who sounded...

Federal law offers a three-word statement to let people fend off unwanted solicitations from the telemarketing industry: “Do not call.” That line is supposed to ensure that a telemarketer will stop calling that household. But some lawmakers want to go...