TENNESSEE DEPARTMENT OF COMMERCE AND INSURANCE The Tennessee Department of Commerce and Insurance (TDCI) on Wednesday announced today the approval of insurance rates requested by the five carriers offering coverage on the Federally Facilitated Marketplace (FFM) ahead of Open Enrollment...

With interest rates on the rise and loan volume declining, mortgage professionals need to consider new options to generate leads. One of the most cost-effective ways to generate new business can be through a call center – if the call...

When Google introduced Google Duplex, its AI assistant designed to speak like a human, the company showed off how the average person could use the tech to save time making reservations and whatnot. What wasn’t touched on was the possibility...

Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who sounded...

Federal law offers a three-word statement to let people fend off unwanted solicitations from the telemarketing industry: “Do not call.” That line is supposed to ensure that a telemarketer will stop calling that household. But some lawmakers want to go...

The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big and small are often just a few clicks away. But when it comes to a...

AT&T, which is giving $1,000 bonuses to 200,000 employees in the wake of the Republican tax overhaul, is also handing out hundreds of pink slips to workers in Illinois and five other Midwest states. About 600 workers across a variety...

When you are working in the corporate sector, you do have to go through tough routine from time to time. However, some professionals need to go through a tough routine regularly. For instance, call center professionals have to go through...

Call Center Jobs As 2017 draws to a close, Southern Tier Economic Growth on Tuesday highlighted several promising projects that are expected to bear fruit in the next year or two. Among the projects with the most potential — a...

Solar Energy Will Thrive David Sandalow, the inaugural fellow at Columbia University’s Center on Global Energy Policy, is a former under secretary of energy and assistant secretary for policy and international affairs at the U.S. Department of Energy. UPDATED MAY 3,...