A Blueprint for the Next Generation of Human + AI Customer Communication By William Shivers | CallCentersForHire.com We’ve spent enough time asking whether artificial intelligence will destroy the call-center industry. It’s time to start designing what comes next. I call...

Sales Has Taught Me Something Technology Hasn’t Changed By William Shivers | CallCentersForHire.com I’ve spent virtually my entire adult—and even part of my pre-adult—life around sales, leads and call centers. Over more than three decades, I’ve watched technologies arrive that...

Google Is Calling Businesses for Customers By William Shivers | CallCentersForHire.com For decades, the relationship was simple. A customer wanted something. The customer searched for a business. The customer picked up the phone. The business answered. Then the conversation happened....

By William Shivers | CallCentersForHire.com For more than 30 years, I have watched the call-center industry change. I have watched technologies come and go. I have watched companies move from traditional phone systems to predictive dialers, from paper records to...

Employers and remote workers can now access up to 10 free interviews per month, while freelancers can apply for qualifying opportunities, promote their own services, and sell with zero platform fees. AUBURNDALE, FL — Call Centers For Hire has announced...

Virtual assistants have moved well beyond scheduling calendar appointments and answering emails. In 2026, businesses across insurance, financial services, real estate, legal, home services, e-commerce, and dozens of other industries are using virtual assistants to handle customer follow-up calls, CRM...

Data Monster Launches Founding Vendor Program — 25 Free Verified Spots Available During CallCentersForHire.com Relaunch Auburndale, FL — June 2026 — Data Monster, Inc. today announced the launch of its Founding Vendor Program, offering the first 25 qualified vendors on...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

Quarantines will end. Remote work could be here to stay. As the coronavirus pandemic forces millions of Americans to shelter in place, many are forced to do their jobs from home for the first time ever. And when all this...