A Blueprint for the Next Generation of Human + AI Customer Communication By William Shivers | CallCentersForHire.com We’ve spent enough time asking whether artificial intelligence will destroy the call-center industry. It’s time to start designing what comes next. I call...

Sales Has Taught Me Something Technology Hasn’t Changed By William Shivers | CallCentersForHire.com I’ve spent virtually my entire adult—and even part of my pre-adult—life around sales, leads and call centers. Over more than three decades, I’ve watched technologies arrive that...

Costs of B2C leads increase and Roi’s hang in the balance For companies selling directly to consumers, leads are more than just a line item on a marketing budget. They are the fuel that keeps the business moving. Whether the...

If you’ve spent any time in the call center, BPO, or performance marketing industry, you’ve built relationships. Maybe it’s a buyer who trusts your recommendations. Maybe it’s a vendor who always takes your call. Most people sit on these relationships...

If you buy leads for any type of sales campaign — insurance, financial services, solar, home services, legal, or any other industry — you have almost certainly encountered the debate between live transfer leads and aged leads. Both have their...

Virtual assistants have moved well beyond scheduling calendar appointments and answering emails. In 2026, businesses across insurance, financial services, real estate, legal, home services, e-commerce, and dozens of other industries are using virtual assistants to handle customer follow-up calls, CRM...