A Blueprint for the Next Generation of Human + AI Customer Communication By William Shivers | CallCentersForHire.com We’ve spent enough time asking whether artificial intelligence will destroy the call-center industry. It’s time to start designing what comes next. I call...

What Is an Apex-Agent? By William Shivers | CallCentersForHire.com For years, we’ve been asking the same question: Will artificial intelligence replace the salesperson? I think we’re asking the wrong question. What happens if we stop putting the salesperson and artificial...