Why law firms, publishers, brokers, and intake teams need a more secure way to do business There is an entire marketplace behind nearly every major mass-tort campaign. Most people never see it. They see the television commercial, the social media...

A Blueprint for the Next Generation of Human + AI Customer Communication By William Shivers | CallCentersForHire.com We’ve spent enough time asking whether artificial intelligence will destroy the call-center industry. It’s time to start designing what comes next. I call...

Costs of B2C leads increase and Roi’s hang in the balance For companies selling directly to consumers, leads are more than just a line item on a marketing budget. They are the fuel that keeps the business moving. Whether the...

The call center and leads industry has a trust problem. Buyers get burned by vendors who overpromise and underdeliver. Vendors get burned by buyers who dispute payments or disappear after receiving a service. Without a neutral third party holding everyone...