Why law firms, publishers, brokers, and intake teams need a more secure way to do business There is an entire marketplace behind nearly every major mass-tort campaign. Most people never see it. They see the television commercial, the social media...

A Blueprint for the Next Generation of Human + AI Customer Communication By William Shivers | CallCentersForHire.com We’ve spent enough time asking whether artificial intelligence will destroy the call-center industry. It’s time to start designing what comes next. I call...

Costs of B2C leads increase and Roi’s hang in the balance For companies selling directly to consumers, leads are more than just a line item on a marketing budget. They are the fuel that keeps the business moving. Whether the...

If you’ve spent any time in the call center, BPO, or performance marketing industry, you’ve built relationships. Maybe it’s a buyer who trusts your recommendations. Maybe it’s a vendor who always takes your call. Most people sit on these relationships...