A Blueprint for the Next Generation of Human + AI Customer Communication By William Shivers | CallCentersForHire.com We’ve spent enough time asking whether artificial intelligence will destroy the call-center industry. It’s time to start designing what comes next. I call...

Sales Has Taught Me Something Technology Hasn’t Changed By William Shivers | CallCentersForHire.com I’ve spent virtually my entire adult—and even part of my pre-adult—life around sales, leads and call centers. Over more than three decades, I’ve watched technologies arrive that...

By William Shivers | CallCentersForHire.com For more than 30 years, I have watched the call-center industry change. I have watched technologies come and go. I have watched companies move from traditional phone systems to predictive dialers, from paper records to...

Costs of B2C leads increase and Roi’s hang in the balance For companies selling directly to consumers, leads are more than just a line item on a marketing budget. They are the fuel that keeps the business moving. Whether the...

Employers and remote workers can now access up to 10 free interviews per month, while freelancers can apply for qualifying opportunities, promote their own services, and sell with zero platform fees. AUBURNDALE, FL — Call Centers For Hire has announced...

If you’ve spent any time in the call center, BPO, or performance marketing industry, you’ve built relationships. Maybe it’s a buyer who trusts your recommendations. Maybe it’s a vendor who always takes your call. Most people sit on these relationships...

Virtual assistants have moved well beyond scheduling calendar appointments and answering emails. In 2026, businesses across insurance, financial services, real estate, legal, home services, e-commerce, and dozens of other industries are using virtual assistants to handle customer follow-up calls, CRM...

Outsourcing is no longer a cost-cutting measure reserved for large enterprises. In 2026, businesses of every size — from funded startups to regional service companies — are actively moving their sales and customer acquisition functions to external teams. The numbers...