If you buy leads for any type of sales campaign — insurance, financial services, solar, home services, legal, or any other industry — you have almost certainly encountered the debate between live transfer leads and aged leads. Both have their...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...

The Technological Institute for Solar Energy, Low Emissions Mining and Advanced Materials of Lithium and other materials, will be set up with a mixture of public funding and 30% private investment. The planned new center is part of CORFO’s efforts...

The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big and small are often just a few clicks away. But when it comes to a...

AT&T, which is giving $1,000 bonuses to 200,000 employees in the wake of the Republican tax overhaul, is also handing out hundreds of pink slips to workers in Illinois and five other Midwest states. About 600 workers across a variety...