Costs of B2C leads increase and Roi’s hang in the balance For companies selling directly to consumers, leads are more than just a line item on a marketing budget. They are the fuel that keeps the business moving. Whether the...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...

The Technological Institute for Solar Energy, Low Emissions Mining and Advanced Materials of Lithium and other materials, will be set up with a mixture of public funding and 30% private investment. The planned new center is part of CORFO’s efforts...

Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who sounded...

Solar Energy Will Thrive David Sandalow, the inaugural fellow at Columbia University’s Center on Global Energy Policy, is a former under secretary of energy and assistant secretary for policy and international affairs at the U.S. Department of Energy. UPDATED MAY 3,...