If you’ve spent any time in the call center, BPO, or performance marketing industry, you’ve built relationships. Maybe it’s a buyer who trusts your recommendations. Maybe it’s a vendor who always takes your call. Most people sit on these relationships...

Virtual assistants have moved well beyond scheduling calendar appointments and answering emails. In 2026, businesses across insurance, financial services, real estate, legal, home services, e-commerce, and dozens of other industries are using virtual assistants to handle customer follow-up calls, CRM...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. A workplace injury two decades ago when she was newly pregnant left Robin Ervin with...

When is Medicare Open Enrollment? Louise Norris April 19, 2019 Medicare open enrollment dates The annual Medicare open enrollment period is from October 15 to December 7. NEW as of 2019: Medicare Advantage open enrollment (January – March) Medicare changes...

With Medicare Support, CGX / PGX Genetic Cancer Testing Goes Mainstream. Medicare will now cover FDA-approved CGX / PGX gene sequencing tests to match patients with cancer treatments. This year, nearly 1.7 million Americans will be diagnosed with cancer. Most...

Customer Experience Opinion about your Call Center Why invest in call centers? Investing in call centers enables you to manage customer experience through the management of your people So, what happens when you choose not to invest in contact center...

Significant Changes to Call Centers Activity Law 52 of October 17, 2018, which regulates call centers activities for commercial use amends the tax incentives received by these companies. The legislation provides that in order to make use of the tax...

Call Centers in the Philippines Call centers in the Philippines have taken over the world. Outsourcing, in general, has grown in popularity for company and consumer alike. It has made companies more productive by taking over some of the tasks...

The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big and small are often just a few clicks away. But when it comes to a...

Solar Energy Will Thrive David Sandalow, the inaugural fellow at Columbia University’s Center on Global Energy Policy, is a former under secretary of energy and assistant secretary for policy and international affairs at the U.S. Department of Energy. UPDATED MAY 3,...